Refund policy

Returns & Refunds Policy 🤝

Our Promise

At Liberty Coast Goods, we want you to love what you ordered. If something's not right, we'll make it right. Simple as that. 🌊

No Traditional Returns

Because our products are made-to-order (printed just for you), we do not accept traditional returns or exchanges.
However, if there's an issue with your order, we've got you covered.

What We Cover

We'll work with you if:

Your item arrived damaged or defective

You received the wrong item

The product doesn't meet your expectations

We handle each situation case-by-case to make sure you're taken care of.

How to Request a Refund or Replacement

Step 1: Contact us within 7 days of delivery
Step 2: Include the following:

Your order number

A brief description of the issue

Photo(s) showing the problem (required for defects/damage)

Step 3: We'll review and respond within 1–3 business days

Your Options

If your claim is approved, you choose:

Full refund to your original payment method

Store credit for a future order

Replacement item shipped at no extra cost

Refund Timing

Once approved, refunds are processed within 5 business days—usually same or next day. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.

Non-Covered Situations

We may not be able to offer a refund or replacement if:

The issue is reported more than 14 days after delivery

No photo evidence is provided for defect/damage claims

The item was damaged due to misuse or improper care after delivery

Questions?

Not sure if your situation qualifies? Just reach out. We'd rather help than leave you hanging. LibertyCoastGoods@gmail.com